Logging In
Prior to logging in to Nebula, users must have an account set up by a system administrator.
Nebula uses Nebula Auth 2.0 when logging in to the application, allowing for real-time synchronization of changes to user and firm settings across all Nebula instances globally. Rather than entering a username at the time of login, a valid email address is required instead.
Note: Nebula will lock your account after five failed login attempts.
To log in to Nebula
- Connect to Nebula.
- On the Nebula log in page, type your Email and press
Enter. - Enter your Password. (Click
to View password or 
to View password.) - To refresh the Log In page enter a different email address, click Change Email.
- Click Log In.
Note: The minimum password length is 12 characters. Password parameters can be configured at the Firm level.
Most users will be directed to their matter after log in.
To contact support from the Nebula Log In page
- Click Support to open an email message addressed to nebulahelp@kldiscovery.com.
To open the Nebula Help from the Nebula Log In page
- Click Nebula Help.
Single Sign-On (SSO) Authentication
Nebula can be configured to use single sign-on (SSO) authentication capabilities for Firms (organizations) using Microsoft Entra ID (previously Azure Active Directory) or Okta as an SSO provider in Nebula. OpenID Connect (OIDC) protocol is required. Firms can be configured to require SSO, have it optional on the user-level, or have it disabled in favor of the standard Nebula log in.
Email Two-Factor Authentication
When email two-factor authentication is active, Nebula users receive an email with a 6 digit code that they need to enter before logging in. (This code expires after 10 minutes.)
Email two-factor authentication capabilities are configured at the Firms (organizations) level where Nebula Email or DUO can be selected as the code provider, then configured for any users in that firm on the Users page.
To log in to Nebula when email two-factor authentication is in use
- Connect to Nebula.
- On the Nebula log in page, type your Email and press
Enter. - Enter your Password. (Click to View password or to View password.)
- On the Nebula log in page, enter the 6-digit code sent to your email in a message titled "Authorization Code."
- Click Log In.
Note: Password parameters can be configured at the Firm level.